Contact & Customer Support

Help with Kemet Compass orders, downloads, reader resources, and general publishing questions.

Customer Support

Email: info@kemetcompass.com

For order or download help, include the purchaser name, email address used for the order, order number if available, and a brief description of the problem.

Please do not send passwords, PINs, complete payment-card numbers, banking credentials, security answers, or other sensitive authentication information.

Direct Kemet Compass Orders

For purchases made through kemetcompass.com, contact us about failed downloads, incorrect files, duplicate charges, account access, or questions about your order.

Amazon and Etsy Purchases

If you purchased through Amazon or Etsy, use the marketplace’s order and refund system for transaction-specific issues. You may still contact Kemet Compass for questions about the content of a title or its companion resources.

Reader Resources

Printable worksheets, checklists, and other companion materials for supported titles are available through resources.kemetcompass.com. If a resource link is not working, include the book title and the page or file you were trying to access.

General Questions

For general publishing, catalog, accessibility, or website questions, email info@kemetcompass.com.