How direct Kemet Compass digital orders are delivered and when a refund or replacement may be available.
Kemet Compass sells digital books and downloadable materials through kemetcompass.com at launch. No physical shipment is required for direct website orders unless a product page later states otherwise.
Delivery occurs when the purchased digital file is made available on the order-confirmation page, through the customer account, or through a functioning email or download link sent to the email address provided with the order.
You are responsible for providing a valid email address and for using software or a device that supports the purchased file format. EPUB files require an EPUB-compatible reader.
Your EPUB download link remains available for 90 days after purchase and may be used up to five times. Please save a copy to your device or personal storage. If you experience a technical problem accessing your purchase, contact Kemet Compass support.
Because digital products can be accessed, copied, or downloaded immediately, direct digital sales are generally final once access or delivery has been provided.
This rule does not remove any refund or consumer right that applicable law requires us to provide.
Please report a duplicate charge, incorrect file, failed delivery, or unusable or corrupted file within 14 calendar days after purchase when reasonably possible. We may review later requests when required by law or when the circumstances reasonably warrant it.
We ordinarily acknowledge support requests within three business days and aim to decide refund requests within five business days after receiving the information reasonably needed to review the request. We may ask for the order number, purchaser email address, and enough information to identify the technical or billing problem.
Approved refunds are returned to the original payment method. Kemet Compass will ordinarily initiate an approved refund within five business days, although the bank or payment provider may require additional time to post the credit.
A refund is generally not available solely because a buyer changes their mind after digital access has been delivered, does not read or finish the book, no longer wants the product, purchases without checking the listed format, or lacks compatible software after the product format was clearly disclosed.
If a valid download link does not work, the file is incomplete, or the wrong file was delivered, email info@kemetcompass.com. We will review the order and attempt to restore access or provide the correct file.
Do not send passwords, payment-card numbers, banking credentials, PINs, or other sensitive authentication information in a support request.
Orders placed through Amazon or Etsy are processed by those marketplaces. Their delivery, cancellation, and refund procedures apply to those transactions. Use the marketplace order-support process for marketplace purchases.
We may update this policy as our products, delivery systems, or legal obligations change. The policy in effect at the time of a direct purchase will govern that transaction unless applicable law requires otherwise.
Last updated: September 27, 2026.